Hustle for that service-deal muscle

Services aren’t just optional add-ons. They’re essential revenue drivers that deserve thoughtful investment.

Help customers get the most of their HPE products by supporting their workloads with HPE Pointnext Tech Care.

UNDERSTAND THIS SOLUTION

Because positive experiences create repeated revenue

YOUR NOW
YOUR NEXT

BEAT THE CLOCK!
Eliminate issues blockING transformation

of organisations have experienced data centre downtime due to human error.1

1 in 3

decision-makers are challenged to support digital transformation because their teams are busy supporting legacy IT.2

of global organisations say they need to invest in hiring or retraining to upgrade their IT staff skills, the #1 priority.3

1 HPE Pointnext Tech Care, 2021.

2 HPE Hybrid IT Datacenter Transformation Survey, 2019.

3 Based on actual customer data collected by the HPE Nimble Storage Support organisation.

Understand how to sell HPE Pointnext Tech Care with this exclusive Partner Sales Guide

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WHY HPE POinTNEXT TECH CARE?

Expert advice when you need it

HPE Pointnext Services experts available to help customers understand best practices and brainstorm strategies to drive business forward.

Personalised and predictive

Tailor this service to your customers needs to enable faster access to product-specific expertise and provide faster business outcomes.

AI-powered insights

Provide actionable insights and self-service through a new AI driven operations framework.

AI-powered support

HPE Infosight is a real-time dashboard that enables cloud-based machine learning to detect issues before they occur, implementing a solution automatically.

set a new personal best

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Remember to SWEAT

Sell

Services

because

Warranty

is not

Enough.

Remember to

Attach

HPE Pointnext

TechCare

Customers expect to be at the centre of IT support

Concerns about operational complexity, lack of internal capabilities and insufficient resources are your opportunity to sell HPE Pointnext Services.

Understand the benefits of HPE Pointnext Tech Care with our handy solutions guide.

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Because warranty is not enough

HPE Pointnext is available through two service levels.
HPE Pointnext Tech Care is the perfect solution for your small business customers.

Warranty

WARRANTY is not enough

Warranty is just an attribute for HPE products so support is limited:

  • When issues escalate your customer’s business is at serious risk
  • Software is limited to media replacement (within 90 days)
  • No service level commitment – logged calls are only during local office hours
YOU NEED POINTNEXT
HPE Pointnext Tech Care

PERFECT FOR SMEs

Give customers more with an AI powered, digitally enabled service that drives business forward.

  • Access product-specific experts
  • Get the most from HPE products
  • Saves time and resource
CONTACT US
HPE Pointnext Data Centre

Enterprise level support

HPE Pointnext Services experts deliver a holistic and personalised, proactive support.

  • Targeted to business outcomes
  • Agile, cloud-like model
  • Optimise day-to-day tasks
CONTACT US

FITNESS PLANS

HPE Pointnext Tech Care is available to tailor to customers business needs

Basic

  • Access to an expert in 2 hours
  • 9x5 Next business day onsite response

Critical

  • Direct connection to experts in 15 minutes
  • 24x7 6hr hardware repair
  • Outage management

Essential

  • Direct connection to experts in 15 minutes
  • 24x7 4hr onsite response

KEEP GOING AND REAP THE REWARDS!

Benefits for Partners

Increase loyalty as a trusted advisor

Increase profits with recurrent income streams

Partner discounts & promotional payments

Benefits for Customers

Faster business outcomes at every stage of the lifecycle

Direct access to product-specific HPE experts – no more navigating complex escalations

Free up your IT Teams to provide more value to the business

End service hesitancy with HPE Pointnext Tech Care! Contact your Ingram Micro Account Manager

Understand the intelligence behind HPE infrastructure

AI-driven automation to help simplify the management and maintenance of hybrid environments is now available across the HPE server portfolio. Unlock the potential of data with HPE InfoSight through HPE Pointnext Tech Care.

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Take services to the next level with HPE Greenlake

Everything-as-a-Service consumption offers business agility, increased control and lower TCO, allowing customers to pay only for what customers use! Develop consumption-based business and profit with HPE GreenLake.

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RESOURCES

CUSTOMER PRESENTATION

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PARTNER SALES DECK

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SALES GUIDE

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SOLUTIONS GUIDE

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OVERVIEW VIDEO

WATCH

FAQS

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